Real Water Club - Policies and Procedures
These Policies & Procedures are specifically incorporated by reference into the Member Agreement and have the same effect and force. The Application & Agreement, including the Terms and Conditions set forth on the front and the back thereof, along with these Policies & Procedures, from the Agreement between The Real Water Club LLC (hereinafter "the Company") and the Member (an independent contractor, hereinafter known as "Member") shall be effective only upon acceptance by the Company and its Member Services Office. These Policies & Procedures have been adopted in order to define the duties, responsibilities, and rights of Members among themselves and with the Company. The purpose is to develop relationships which are conducive to good business practices while maintaining the right of each Member regarding the structure of the Compensation Plan and how it causes your actions to directly and indirectly affect the business of other Members as well as your own.
AGREEMENT: Member AGREES:
1) Member is of legal age in the state in which he/she resides.
2) Member will represent the Company with his/her best efforts to create and maintain an independent marketing company to sell the Companies products.
3) Member should have meaningful contact and supply meaningful support to her/his sales organization. This is not a requirement of the contract. It is an encouragement within the contract. The Company acknowledges that most Members are attempting to eventually create secure, walk-away, residual income which will no longer require direct personal involvement in business building activities.
4) Applicant is, upon acceptance, an Independent Contractor, called Member, conducting business for her/his own account and not an agent, employee, or franchisee for the Company. The Member further understands that she/he will not be treated as an employee in regard to any laws covering employees, including but not limited to the Federal Insurance Contributions Act (FICA), the Social Security Act, the Federal Unemployment Tax Act, Income Tax withholding at the source, or for any federal or state taxes and local license fees that may become due as a result of activities under this agreement, and as an Independent Contractor shall be responsible for obtaining any licenses required by law.
5) Members are independent marketing Members of the Company and are not to be considered purchasers of a franchise. The agreement between the Company and its Members does not create an employer/employee relationship, agency, partnership, or joint venture between the Company and the Members. Each Member shall hold harmless the Company from any claims, damages or liabilities arising out of Member’s business practices. Members have no authority to bind the Company to any obligation. Each Member is encouraged to set up his/her own hours and to determine his/her own methods of sale, so long as he/she complies with the policies and procedures of the Company.
6) In the conduct of its business, the Member shall safeguard and promote the reputation of the Company’s products and the Company and shall refrain from all conduct which might be harmful to such reputation of the Company or to the marketing of such products or inconsistent with the public interest, and shall avoid all discourteous, deceptive, misleading, unethical or immoral conduct or practices.
7) Member shall be responsible for all taxes legally due to the taxing authority that has jurisdiction in his/her country. The Company will provide a report for each Member at the close of the calendar year stating the amount of commissions and bonuses earned under this agreement.
Member agrees that the Company will not be liable whatsoever for city, county, state, provincial, district and federal taxes or other fees pertaining to efforts and earnings of the Member.
9) Member is free to sell products and services of other companies.
10) Member shall not sponsor another Company Member into another Direct Sales, Multi-Level Marketing and/or Network Marketing company except for her/his personally sponsored Members. In addition, no Member shall participate in any action that causes another Member to be sponsored/recruited through someone else into another company. The only exception to this, is if the action is public and is directed at a public audience, such as hosting a conference call for another company. In such an instance, a Member is not deliberately attempting to cause another member of our company to be sponsored/recruited into another company. Member agrees that an expense of time and money is made when a sponsoring occurs which forms an enforceable business relationship between two Members. The Company has the responsibility to help protect these relationships and cross-sponsoring constitutes grounds for termination. The Company acknowledges that on occasion this term in the agreement may appear to have been breached by the Member, but that upon investigation, the Member may have had a long-standing, prior relationship with another Company Member who is not personally sponsored by the Member in the Company. If the Member sponsors such a Member into another Direct Sales, Multi-Level Marketing and/or Network Marketing company, this term may be deemed not breached by the Member. Judgment in these matters is at the discretion of the Company on a case-by-case basis.
11) Member shall have the right to exercise independent judgment as to the persons from whom to solicit orders for products and whom to sponsor into their network downline organization. The Company shall have the right, at its discretion, to prescribe procedural requirements that will not interfere with the Member’s freedom of judgment or action, but which will ensure that orders or applications submitted to the Company will conform to the Company methods of conducting its business.
12) Member will forward all orders for products and Member Applications, together with all authorized money collections (never cash), to the address indicated on the Company order forms and Member Applications.
13) Member will not repackage any tangible Company product in any way. Member will not conceptually repackage any intangible or virtual Company product in any way. This is the Company’s intellectual property.
14) Member shall make every reasonable effort before beginning to sell the Company products and sponsoring others to become familiar with the products and their descriptions. Member agrees to use only the Company business and promotional material provided by the Company and will conduct all business operations in strict compliance with all applicable laws and other requirements of any federal, state, county, municipal, or other governmental agency.
15) Member is not guaranteed a specific income. Financial success as a Member can come only from sale of Company products to the end consumer, building her/his own sales organization and training that organization to sell, sponsor, and train.
16) Member understands that financial reward is based on ability, personal effort, and initiative. In discussing the Company Compensation Plan, Member will make no claims as to income potential either written or oral except those prepared by the Company for illustration purposes only.
17) Member shall not make any claims with regard to specific income potential, including, citing as an example, any actual income made by any existing Member. No false or misleading income projections may be made to prospective Members. In their enthusiasm, Members are occasionally tempted to represent hypothetical income figures based upon the inherent power of network marketing as actual income projections. This is counter productive, since new Members may be quickly disappointed if their results are not as extensive or as rapid as a hypothetical model would suggest. The Company believes firmly that the income potential is great enough to be highly attractive in reality without resorting to artificial and unrealistic projections.
18) Member will not make any claims of any kind pertaining to benefits of the Company’s products and services except those given in official Company promotional materials/media.
19) Member shall not represent or imply, directly or indirectly, that the Company program has been approved or endorsed by any governmental agency. Federal and State regulatory agencies do not ever approve or endorse any marketing company, product or programs.
20) Member will indemnify and hold the Company harmless from any and all claims, expenses, costs, causes of action, and damages resulting from or growing out of statements or actions by the Member which are in violation of this agreement.
21) The Member agreement may be canceled at any time and for any reason by a Member notifying the Company in writing of the election to cancel. Such cancellation shall constitute voluntary termination of the Member’s right to represent the company and its products or to sponsor other Members.
22) If a Member elects to cancel his/her Member agreement, all rights to bonuses, marketing position and wholesale purchases cease. The voluntarily terminated Member’s sales organization shall be transferred to his/her sponsor.
23) If a voluntarily terminated Member has purchased tangible products for inventory purposes or sales aids while the Member agreement was in effect, all unencumbered products in re-sellable condition then in possession of the Member, which have been purchased within thirty days (30) days of cancellation, shall be repurchased. The repurchase shall be at a price of not less than ninety percentage of the original net cost to the participant returning such goods. Net cost shall be value of the products less commissions, bonuses, or other payments made to the Member or another Member for this wholesale volume as it was calculated into the compensation plan.
Any bonuses or commissions already paid to the voluntarily terminated Member together with the value of any promotional prizes awarded to the Member, will be deducted from the refund amount which shall be paid within sixty (60) days.
Prior to returning products, order forms or sales aid/literature items, a Member must obtain a Return Authorization number from the Company by telephoning the Member Services Office. Items must be shipped to the Company’s Home Office, freight prepaid by the Member. All returns must be in re-sellable condition and the Return Authorization number must be clearly noted on the box and in a letter enclosed in the shipping package.
24) The voluntarily terminated Member will be eligible to reapply and may choose a new sponsor after six (6) months. A voluntarily terminated Member that reenters the program may not sponsor any of her/his original downline organization.
25) The Member understands that the Company generally does not permit changing of sponsors.
Multi-Level Marketing (MLM) is a business of creating relationships. Once a Member is sponsored, the Company believes in maximum protection of that relationship. The only potential exception will be in the case of a Member using unethical means to sponsor someone. Otherwise sponsor changing can only be affected by voluntary termination and waiting six (6) months to rejoin under a new sponsor.
26) When presenting the Company program to others, the Member shall present the program in it’s entirety, without omission, distortion or misrepresentation.
27) The Company will pay the Member commissions and bonuses on moneys received and accepted by the Company for sale of products to the ultimate consumer (not sales aids) made by the Member and her/his sales organization under the terms of the Company Compensation Plan. Bonuses and increases are based upon sale of products and not upon recruiting other Members.
28) The Company will retain full authority to accept or reject any Application or any order for services or products submitted by the Member. Such refusal is solely within the discretion of the Company. No right of action against the Company will arise because of any such acceptance or refusal.
29) The Company reserves the right, in its sole discretion to amend, revise, institute, alter, or modify changes including but not limited to prices, literature, policies, this agreement, and the Compensation Plan. Any such revisions become effective by posting in the Company provided Members area of the web site, or by letters, or by publication in official Company literature, addressed and posted through the U. S. mail to the Member at her/his last known address. The Member agrees to be bound by these changes and the changes shall become part of this agreement ten days after mailing or web site posting.
30) The Company shall not be responsible for acts beyond its control, including, but not limited to: fire, flood, earthquake, storms, power outages, labor difficulty, equipment failure, supplier problems, or other difficulties that might prevent performance according to this agreement. The Company has made every good faith effort including extensive testing to assure that the Company’s custom programmed software functions correctly and accurately. The Member agrees to hold the company harmless for abnormalities that are found in its custom software and once found the Company will make an effort to correct the error to be compliant with our stated business model as soon as possible but not to the level that disrupts current business nor to the extent that the error correction is backdated.
31) The Company assumes no liability for personal injury arising from the use or mishandling of any of the Company products.
32)The Company does not require the Member to sponsor or recruit anyone.
33) The CompanyÂ’s program is built upon retail sales and wholesale sales to the ultimate consumer.
The Company also recognizes that Members may wish to purchase product in reasonable amounts for their own personal or family use. For this reason, a retail sale for bonus purposes shall include sales to non-participants as well as sales to Members for personal or family use which are not made for purposes of qualification or advancement. It is Company policy, however, to strictly prohibit the purchase of product or large quantities of inventory in unreasonable amounts solely for the purpose of qualifying for bonuses or advancement in the marketing program. Members may not inventory load nor encourage others in the program to load up on inventory.
The 70% Requirement. Each Member commits to personally use, sell, or use in business building at least 70% of every order placed with the Company. Purchasing product solely for the purpose of collecting bonuses is prohibited. No bonuses, commissions or other compensation may be paid to any Member unless it is based in part on the sale of Company products to end users.
34) Members should not make promises about providing prospects or actually placing new Members under a prospect as an inducement to sponsorship. Ultimately each Member is responsible for building his/her own organization. To promise or imply that one Member will build an organization for another as an inducement to sponsorship through advertising support or any means other than training and supervisory assistance is not permitted.
A) The Company reserves the right to terminate this agreement immediately upon receipt of information sufficient to the Company that the Member has violated any term or condition of this agreement or has otherwise acted illegally or unethically. Member loses all right to bonuses and compensation from the date of termination and thereafter.
35) Members shall not make any claim regarding the training or the Compensation Plan which has not been expressed in official Company literature. The Company is responsible only for material printed in company approved literature.
Members are expressly forbidden to imply that additional products or services will be added to the Company’s products/services or that enhancements to the Compensation Plan are forthcoming or that specific geographical areas are about to be added to our area of operation.
36) The term of this agreement, with respect to each Member, is for the life span of the Member. Upon the death of the Member, this agreement may be transferred to the beneficiaries of the Member’s estate if said beneficiaries agree to the Company’s terms and conditions.
RENEWAL OF AGREEMENT:
Since the term of this agreement is in perpetuity, there is presently no need of renewing the agreement but there is a yearly $15.00 website hosting fee billed on the member’s anniversary date each year to maintain their company website. The Company may change this policy at its own discretion.
Member RELATIONSHIPS:
Each person wanting to become a Member must be sponsored into the program by a Member in good standing. No one may be sponsored by more than one person. Individuals may not have an interest in more than one Member position and they must operate under only one ID number.
Should a husband/wife Member divorce, they must notify the company in writing, signed and notarized by both parties, indicating how the Member position is to be managed thereafter.
Otherwise, the Company shall consider the person who was originally listed as the applicant to be the surviving Member.
CORPORATIONS, PROPRIETORSHIPS, PARTNERSHIPS & TRUSTS:
Corporations, Proprietorships, Partnerships and Trusts ("Business Entities") may become Members. However, one individual must be designated as the responsible party for the Company’s actions and must sign the Member application. Commission and Bonus checks will be made payable to the Business Entity.
When a Business Entity applies to be a Member, the Member agreement may be submitted in the name of the Business Entity, but must include the name and signature of at least one corporate officer, general partner, or trustee authorized to execute contracts for the Business Entity. In addition, a Corporation/Proprietorship/Partnership/Trust form must be submitted providing the names and social security numbers of all partners or trustees and beneficiaries. These persons may not be individual Members, nor shareholders, principals, partners, trustees or beneficiaries of another Business Entity which is a Member within the Company. This does not apply to active Members who wish to change their status from individual Member or Partnership to a Corporate Membership under their existing sponsor. The request must be received by the Company by the 15th of the month and approved in order to be effective on the first of the following month.
A person or entity may not apply as a Member using a fictitious or assumed name, except as a business entity. Should it be found or learned that such an Application was accepted by the Company, the Member Application will be considered null and void.
CORPORATE AND PARTNERSHIP GUARANTEE FOR OWNERS:
Although the Company has offered Members the opportunity to conduct their Member business as corporate, proprietorship, partnership, or trust entities, it is agreed that since the Business Entity is under the control of its owners or principals, the actions of individual owners as they may affect the Company and the Member position are also critical to the Company’s business. Therefore, it is agreed that actions of shareholders, officers, directors, partners, principals, trustee beneficiaries, agents or employees, which are in contravention to the Company’s policies shall be attributable to the corporate or partnership entity,
RETAIL SALES:
This clause of the agreement pertains to the sale of tangible products that the Company may offer to Customers who are not Members. The Company Retail Order Forms are required for all sales of tangible products to consumers. These sales carry the Company Retail Sales Warranty and Consumer Protection Statements required by law.
A Member will, as a fiduciary, be responsible for immediate and proper forwarding of all money the Member receives on behalf of the Company. A Member will retain all sales receipts for review by the Company.
SPONSORING:
The Company neither requires a Member to sponsor nor recruit anyone to participate as a Member in the Company program. Commissions or bonuses earned are not based on sponsoring or recruiting.
ONE SPONSOR RULE: A Member may have only one sponsor. Company prohibits transferring from one sponsor to another. In addition, once a person has been placed, the placement may not be changed under any circumstances.
It is strictly prohibited for a Member to recruit a Member from another Real Water Club downline into their own downline. Any such attempts shall result in termination as a Member.
A Member may not have simultaneous beneficial interest in more than one Member agreement. In the event a prospective Member is sponsored by more than one person, an evaluation will be necessary to determine who has the sponsoring right. The date on the application form will be the first criteria for evaluation. The Company’s corporate office will use its best judgment to determine who the sponsor will be.
Members must refrain from recruiting a prospect for their own purposes when that prospect is in the company of another Member or who has been brought (or sent) to a meeting, conference call, or event with the intent of recruiting that prospect as a Member, regardless of whether or not there has been previous knowledge or acquaintance of the prospect by another Member (people rarely attend meetings or events without an invitation). Members have a right to absolute confidence that when they bring or send prospects to an activity, the prospects will be safe from being "cross -recruited" by other Members during the duration of that recruiting activity. A Member has a right to expect that other Members, whether in the same downline organization or not, will fully support their recruiting efforts. It is, however, the responsibility of the recruiting Member to educate their prospects about how Network Marketing and Sponsoring works so that the prospect can act responsibly and appropriately in a recruiting situation. Violation of this paragraph may lead to the termination of the offending Member.
A Member may not communicate any messages by any media that may induce other members inside or outside of their downline to break any of the sponsoring rules outlined above.
CROSS-SPONSORING:
A Member may sponsor into any other network marketing organization only those Members he/she has personally sponsored into the Company and shall not offer the opportunities or products and services of any other network marketing company to of the Company’s Members, other than those she/he personally sponsored. Exceptions to this are covered in item number 10 above.
MEETINGS:
All business presentations and training sessions shall be conducted in strict conformity with corporately produced scripts, slides and printed material. These materials may not be altered or deviated from in any way. They have been developed and refined to insure that prospects have accurate information upon which to base their decision and to assist new Members in learning proven techniques for achieving success within prescribed guidelines. For this reason, any alteration of scripts, slides, printed materials or videos, or any deviation in the prescribed presentation thereof which compromises the integrity and/or intent of the Company program may result in disciplinary action including termination of the offending Member(s).
TRANSFERRING OR SELLING BUSINESS:
A Member may assign or transfer his/her business to another person, by sale or bequest upon written consent of the Company. Approval will not be unreasonably withheld so long as there is not adverse impact on the marketing program or other Members. The person to which the business is being assigned or transferred must accept legal responsibility for all terms and conditions of the Member Application and all attachments, in writing. Upon the death or incapacity of the Member, his or her rights to bonuses and marketing position, together with Member responsibilities, shall pass to his or her successors in interest upon written application and approval by the Company. The successor Member must fulfill all responsibilities of the Member.
ID NUMBER:
A Member’s ID number is generated and assigned by the Company when the Member becomes a Member. This ID number and/or the USERNAME the Member used when becoming a Member, shall become their Company personal identification number.
ORDERS:
All orders must be paid for by check, money order, Western Union QuickPay or Quick Collect, or credit card. Credit Card orders will ship immediately upon confirmation of the credit card transaction. If, at its own discretion, the Company accepts a personal check, it must clear the home office bank before any product delivery or shipment is made and commission is paid. A period of ten (10) business days is allowed before any corresponding transaction will be processed to ensure that all funds are collected. All forms of payment are to be made payable to the Company.
All orders are accepted through the Company web site.
SALES AIDS & LITERATURE:
Although not mandatory, a Member should carry a sufficient inventory of supplies, such as brochures, order forms, and sales aids, when available, to meet the needs of their organization. These items are noncommissioned and do not carry a discount. Items may be ordered by using the official Company Sales Aid Order Form, when available, in the Members area of the Company web site.
SHIPPING:
All sales aids and products must be sent to a street address as shipments are made via United Parcel Service (UPS). All shipping costs are absorbed by the ordering Member or customer.
It is the Company’s policy to include complimentary brochures with each shipment. In the event the company runs out of brochures, the products will be shipped without the brochures until the Company has restocked its supply of brochures.
LOST SHIPMENTS:
If you do not receive your order within a reasonable number of working days from the date the order was placed, we recommend you promptly call the Home Off
